For professionals supporting amputees
A guide to the Volunteer Visitor service and volunteering programme
We offer a robust service model of peer support for your patients/clients. Our Volunteer Visitor team is committed to delivering high standards of service delivery and a positive and supported volunteering experience for our wonderful Volunteer Visitors.
Our trained, vetted and supervised Volunteer Visitors share their own lived experience with those who have had or are about to have an amputation: amputees supporting amputees.
Volunteer Visitors offer empathy, support, and practical advice both pre- and post-amputation through a designated number of visits, focussing on key topics identified by the patient/client. It is a free, non-clinical service.
The LA is committed to creating and maintaining a safe and positive environment and accepts its responsibility to safeguard the welfare of all adults it supports and who are involved in its services, projects, and activities.
What support can Volunteer Visitors offer?
Peer support can fill the space between clinical services and going it alone – it’s the little things they know that can make a big difference. Volunteers are not counsellors or clinicians but can help amputees:
• To be more informed about the limb loss journey ahead
• To navigate the challenges of life beyond limb loss
• To feel more supported and connected
• To reduce anxiety about the future and living with limb loss.
How do visits happen?
Visits are usually undertaken by phone or virtually, and last around an hour. Patients/clients receive one visit, with the option of a further visit/s if required. Amputees can self-refer, or we accept referrals from professionals and relatives. All referrals need patient/client consent.
Volunteer Visitor service specification
We have developed a comprehensive service specification to ensure best practice in our delivery of peer support and volunteering. Our team would be happy to share and discuss this with you.
How can I refer?
The Volunteer Visitor service can be accessed whenever it is needed: pre- amputation, in the early stages of rehabilitation or later on in an individual’s limb loss journey.
An amputee can request a visit and we also accept referrals from relatives, friends or professionals. When a referral is made, we will always need consent from the person wishing to access the service.
A request/referral for a Volunteer Visit can be made:
• Through this website – Complete an online referral form above.
• Through our Helpdesk – Contact our Services Support Team on freephone 0800 644 0185 (Monday – Friday, 9am – 5pm) or email firstname.lastname@example.org
• By post – Contact our Services Support Team (contact details above) and we will post a printed form to you.
The form is easy to complete – please contact our Services Support Team if you do need any help. We aim to respond to all new referrals within two days.
`` Often, the best person to support you during your limb loss journey is someone who has been through the same journey as you. ``
In this video, Courtney shares his experience with the Volunteer Visitor service and how it supported him on his limb loss journey.
All our volunteers benefit from
Can I signpost any prospective volunteers?
Yes, we would be very pleased to hear from any prospective volunteers that are keen to volunteer and share their experience to support other amputees. We are accepting applications on an ongoing basis, therefore please signpost any patients/clients, meeting the essential criteria.